CV
Cara V
1 reviews | Active since Mar 2013
26 Aug 2015, 09:36
No further contact to resolve issue
After my previous post on 11 Aug, regarding a shocking attitude by a call centre group leader, I received a call from a Telkom rep on 14 Aug. Once it was clear that he could not resolve my issue I was told that the matter would be escalated to someone who could resolve it. I have, as yet, not received ANY contact from anyone at Telkom. Once again, SHOCKING CUSTOMER SERVICE!! I expect someone in a position of authority, who will be able to resolve my billing issue, to contact me soonest.
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Telkom's replyOfficial
26 Aug 2015, 09:50Hello cara2272,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM133488
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM133488
Kind Regards
Zulfah
Telkom Social Media Team
Telkom's reply26 Aug 2015, 09:50
Official
Hello cara2272,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM133488
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM133488
Kind Regards
Zulfah
Telkom Social Media Team