No further action after my last complaint

<p>Dear Telkom, </p> <p> </p> <p>On my last complaint you asked me to submit my invoice and proof of payment. However, you did not give me an email address to send the information to. I tried sending to the email address I received the request from, the email address cc'd in the request, and an email address given to me by your Facebook people. All three rejected as addresses that you could not reply to. I called telkom again this morning and my query and request is no further along than last week. I want the account you set up for me ********ly, because I cancelled within the cooling-off period, cancelled immediately, and the money you took out of my account returned. Ref # ********** 99 / AI ********** . I have put a stop payment on my account so that you lot cannot take any further money from me.</p>