No FTTH tech support from 17:00-8:00 - Beware

The Telkom Fiber to the home (FTTH) service was and is currently sold with big fanfare. But beware: No technical support for after hours.<br> <br> I have lost connectivity for about 3 days now. Apart the initial log being opened and closed by Telkom without no closing comments, there is nobody after hours available to handle your call. The 10210 number can only help you with ADSL queries and no queries re FTTH can be accommodated. The 10210 helpdesk only advise you to call back for FTTH queries during office hours.<br> <br> How can you promote a product like this and no cross training and or after hour support?<br> <br> In practicality. When I at home to use and report the problem the service desk is not operational, and when I am at work and the helpdesk is working, I cannot help to resolve the problem at home. Total service and technical support mismatch.<br> <br> In Closure:<br> Telkom rolled the FTTH product out with NO technical support after hours. I would advise new clients to be very aware before they take up this product. Obviously bad implementation strategy.