jH
jonathan H

1 reviews | Active since Aug 2009

18 Sept 2015, 08:02

No Free Wifi on recharge

I've been using 8ta for years now and whenever I recharge with my usual R50 i receive 2GB free wifi access till the end of the next calendar month. On the occasions that I buy multiple R50 packages in the same month I then receive 10GB as advertised [URL Removed]<br> <br> However, I recharged yesterday specifically just to get the free wifi as I urgently needed to download something. The recharge went thru without any problems except that fopr the first time ever, I didn't receive an sms stating that I had 2GB free wifi data! This should actually be 10GB as I recharged twice with R50.<br> <br> Please send the free data that is entitled to me.

0
Replies (1)
Telkom
Telkom's reply18 Sept 2015, 09:22
Official
Hello jhardisty,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team one of our consultants will contact you.
Your reference number is

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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