SvdP
Shaun van der Pluym
1 reviews | Active since Jan 2010
11 Dec 2015, 07:45
No free wifi, bad call centre
I reloaded my sim with R100 airtime. Telkom's website says you get 10gigs free wifi, but I got nothing. 2 calls to their call centre resulted in a \tough luck"response from their useless/clueless agents."""
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Telkom's replyOfficial
11 Dec 2015, 08:34Hello shaunvdp,
We apologize for the inconvenience causedin the call center.
We tried to contact you but reached your voice-mail.We have sent you an email
Please be advised that WIFI bundle loaded by recharging from R100 or more are valid for 30 days. Therefore our system will not load another WIFI bundle on a cell number while the 30 days period of the WIFI bundle that was loaded before has not expired.
This serves your query as resolved.
Kind regards
William
Telkom Social Media Team
We apologize for the inconvenience causedin the call center.
We tried to contact you but reached your voice-mail.We have sent you an email
Please be advised that WIFI bundle loaded by recharging from R100 or more are valid for 30 days. Therefore our system will not load another WIFI bundle on a cell number while the 30 days period of the WIFI bundle that was loaded before has not expired.
This serves your query as resolved.
Kind regards
William
Telkom Social Media Team
Telkom's reply11 Dec 2015, 08:34
Official
Hello shaunvdp,
We apologize for the inconvenience causedin the call center.
We tried to contact you but reached your voice-mail.We have sent you an email
Please be advised that WIFI bundle loaded by recharging from R100 or more are valid for 30 days. Therefore our system will not load another WIFI bundle on a cell number while the 30 days period of the WIFI bundle that was loaded before has not expired.
This serves your query as resolved.
Kind regards
William
Telkom Social Media Team
We apologize for the inconvenience causedin the call center.
We tried to contact you but reached your voice-mail.We have sent you an email
Please be advised that WIFI bundle loaded by recharging from R100 or more are valid for 30 days. Therefore our system will not load another WIFI bundle on a cell number while the 30 days period of the WIFI bundle that was loaded before has not expired.
This serves your query as resolved.
Kind regards
William
Telkom Social Media Team