No followup after fault report

<p>I reported a fault on my phone line as well as my adsl line on the 29th of July 2017. On the 1st of August I received one sms from Telkom stating that they are "Aware of a cable fault on your lne. We are investigating all available options to restore your service." There has been NO further communication to me as well as no assistance thereafter. I am studying and have to do research.</p> <p> </p>