No Follow up., Shocking Service Telkom

I reported a slow ADSL Line on the 3/10/2017 and again about a week later when I had not heard anything. I tried to check the fault on Telkom home page, it brings you to sales! I received a phone call from a Technician on about the 23rd to ask if my line was fixed. I advised him that it is not it is very very slow, he said he was working on the line and would get back to me..............I wonder when this will be? Today is the 7th of November and I have not heard a word and the line is still very slow! I pay R299 a month over and above my Line rental for a DSL Faster line.........what a joke> My Complaint ref is 139bnk031017 Follow up number ********** . Telkom your service is shocking. I am seriously considering looking for an alternative.