NO FOLLOW UP ON REPORT

My WiFi has not been working well for the past 2 months. About a week ago, the WiFi stopped working COMPLETELY. This fault was reported on the very first day. I was told that a technician was going to contact me within 72 hours of the report being logged. 72 hours later, NOTHING. No calls, no emails to acknowledge any progress. I then phoned to follow up. I was told that it’s been logged and there’s nothing more that they can do. Today, I sit in the dark not knowing when or even if my WiFi will be fixed. I am still paying my monthly bill although services have been far from what I was promised. I’ve been quite patient however enough is enough. NOT A GREAT EXPERIENCE AT ALL.