No Follow up on Phone Billed for?

<p>I am being billed for a cellphone that was meant to have been an upgrade; but due to another person assisting me on the upgrade; made a disasterous admin headache.</p> <p> </p> <p>So I was due for an upgrade on a Blackberry 9720 in Aug / Sept 2016 and I was carrying the same number forward as it was just an upgrade for a Samsung Galaxy J3. The matter was later attended to and corrected in that I had the phone and they sorted out the nightmare. </p> <p> </p> <p>In October 2016 a guy from their Finance department calls to thank me for the business and being a valued customer. And to notify me that the matter had been resolved. I had confirmed with him that I am only paying for the my present number contract phone.</p> <p> </p> <p>Time passes and I notice that I am still being charged for the Blackberry in December 2016. In January 2016 they credit me but for only to months and not from the time of the mess. Then I notice too that the number that was supposed to have been deleted as I was not asked questions during my upgrade that I will be keeping my number and not changing it to another, I am being charged for the 2G freeme and I have been paying for it since Aug/ Sept 16. Now I log a call on the 23rd Feb 2017 about it. I dont want to cancel the number contract, but I want a phone for the same amount I have been paying for whatever phone that is available at this price. Billing or someone was to come back to me with regards to this. Still waiting.</p> <p> </p> <p>Furthermore say I get the phone, but i have not had the satisfaction of the use of it over the time that I am being charged for it? Does this make sense ... okay so what compensation will Telkom give me for this lost time ??? Will hear and let you all know what happened after!!</p>