NO FOLLOW-UP ON FAULT REPORTED

I have reported a fault on Saturday 2015/11/21 already and received a sms on Monday 2015/11/23 that the fault is in the hands of a technician. <br> On Tuesday 2015/11/24 a technician visited my house to look for the fault and has left the house within a few minutes after establishing that the fault is not there, without any explanation and without fixing the fault.<br> I have tried several times to email your complaints email address with no response received from them.<br> Well, its 10 days since I reported the fault and I am still sitting without a working telephone line and ADSL line. I am paying for both services and I cannot use it. I have used up my mobile data as my ADSL service is also not working due to the defective telephone line. I am no loosing faith in the service of Telkom as no-one ever contacts me to update me on the progress of the fault reported and that they don't succeed in attending to the problem as the fault is still there.<br> The Fault ALWAYS occur with heavy rain, and the fault is always at the TELKOM exchange box in the residential area.<br> Could you kindly intervene and ensure that my line are fixed ASAP as one it getting frustrated that no-one is able to fix the problem.