No follow-up for fault reported last week

After being unable to speak to a call centre agent to report an issue with no CLI (caller ID) on my residential line, a fault was reported online and via SMS to which no meaningful feedback or response has been forthcoming. I received a call from a lady on Saturday morning saying that someone would call me back, but nothing. Then I received an SMS yesterday saying that the fault with my ADSL line was fixed?!<br> <br> This is a joke - all I want to know is whether or not there is an issue preventing incoming caller ID from being displayed on a Telkom supp**** IdentiCall unit....and if there is a fault, for this to be fixed.