No Follow up feedback From Telkom after a month

I wrote a report a month ago about how I am paying every month for a tablet that SandtonCity Telkom store sold to one of its clients. I got a call from Telkom that same day, \... feedback will follow""; not even a single call; sms; fax; comment or email to update me on the progress of the investigation. <br> <br> Every time Telkom helpline; they tell me to go to the store; which is not helpful because that is what I had been doing before the store shut down. <br> <br> It's almost a year since I last saw my table; but I have been paying every single month just for the sake of my credit record;but I am at a point where now I am going to crack down and just block the debit order.<br> <br> Reference to my last report: http://hellopeter.com/complaints/store-sold-my-device-***"""