No follow up and No Help.

On the 17th of February I was contacted by a Telkom sales agent and offered a deal which included a 4Meg. line and 60Gig Softcap daytime plus some more for night time. It also included a router, wifi and DSTV Explorer.On the 19th I received an SMS Thanking me for my purchase from Telkom and my order will be processed shortly. ***. I have tried in vain today for over an half an hour to speak to anyone about this order. All I could find out was that I have been upgraded to a 4 Meg 20 G line including rental???? No trace of my order and being transferred 4 times and holding on for half an hour with the most horrid music blaring into my ear and sales talk.<br> Can someone who knows what they are talking about please contact me? ph. *** or ***