No follow through

It appear the only way to get a response is using this forum.<br> <br> I logged complained Ref No: SM170395. I received an email on the 23 November asking for a bank statement to process the refund. I responded on 24 November to Zulfah on [Email Removed] and asked for a calculation of the refund, but have not received a response. <br> <br> The number on the e-mail is for the call centre, can you please provide a number that is usefull as the call centre has been of no assistance in the past? <br> <br> Can you please send me a calculation of the refund amount? Acc No ***