No fixing of land line and it has been a month

14/02/2016 we had a severe lightning storm after that our land line was dead. We reported the fault online 16/02/2016 and phoned numerous times only to get a reference number 1481CRK160216. We gave it 2 weeks and went to a Telkom Direct Store at the Mall @ Carnival, they also reported the fault for us. We received a escalating number 827769 and a promise that the fault has been given to the technicians. One month and many surveys later still no one has fixed the line. This is becoming a problem as the main reason we got a land line was because we do not get cellphone reception where we live. Please can someone just fix it.