No Fixed Nor any Communication

We reported a fault on our Telkom line leaving us without internet on 13 November and was told that we would be sorted out within 48 hours. The whole weekend went passed and we had no communication. We waited a few days and then called 10210 again and was told that the number that was given for contact was incorrect. I know the number was given correctly because I listened to my bother speak to someone given the number where they need to contact us. <br> <br> Due to the incorrect number being taken down and they couldn't get hold of us when the tech wanted to come out we were placed at the bottom of the list again. And not just any list now we were but at the bottom of the 7 day list. <br> <br> A few more calls were made and each time we were told that our call is escalated and someone will give us a call we are still waiting for any calls to be made to us.<br> <br> In the past I have been very happy with Telkom's service but not now, it's been 11 days since the fault was logged and we are still without internet which we are paying for.<br> <br> I do understand that there is a waiting period and that the techs are busy but at least communicate with us.