No fix on faults, can't log new faults.

Our phone lines went dead on the 6th of Feb. Lines were ****** as per usual. My neighbor & the entire area was down until about the 13th of Feb. However, around the 17th of Feb, my phone line had issues again. What is strange at the moment is my line keeps coming \up\" (i.e. router syncing, dialtone ringing) and then dies again (no line whatsoever). My problem is that none of your systems is allowing me to report a new fault or get someone to look at my problem, because the fault that was originally logged for the 6th of February is STILL ACTIVE. How is this possible?? My neighbor's line is fine now. It's just my line that is *****ed, but I have no way of getting it sorted. <br> <br> Secondly. My phone line got crossed with another line last year. (My number is ***, got changed to ***) Took me nearly 3 months to get it sorted out, eventually having to get Afrihost's HelloPeter people to sit on your managers. Late last year (Dec) the EXACT same thing happened with the EXACT same line. Logged a fault for that also. I am STILL waiting for someone to fix it. Are you people even awake? Why must I pay & pay for a service that is non-existent? I'm at my wit's end as to what to do."