No Fibre- Telkom poor service - Retentions Department

I recently changed my address called Telkom to please move my fibre. Upon checking i realised that the telkom does not cover the area i had moved to, I cancelled my service , they billed for the month of October still with no fibre used. Retention called acknowledging they did not cancel this service they convinced me that they cover the new area, said they will come and install. Its 2 months no one has called but another debit order has gone out. I then went to Eastgate Telkom the consultant confirmed that there is no fibre coverage in that area. I have just received another statement for December and no one cares if i have the service or not. I call for hours and i get no answer. Telkom service is very very poor.