NO FIBRE INTERNET NO RESOLUTION TO INCORRECT BILLING

What a nightmare trying to resolve a new fibre connection and having requested numerous times for the error to be rectified. 3 months ago i logged a dispute which till today has not been resolves, more and more reference numbers, escalations numbers and still not resolve. I opted to signup for Telkom's fibre which included a FREE modem - 2 months down the line i was billed for the modem, since then i now have no internet as it states that my account is in arrears. For days now i have been trying to substitute my internet by buying a data which is costing me so much money! and all i get are these outsourced call center agents who have no authority to speak to the billings department technicians IT consultants! Yesterday i was promosied that the line will be connected and till now it still hasnt been connected! I am horrified at this shocking service standards of unresolved matters that no-one can assist with!