No fibre for 6 weeks

I app**** for a fibre supply more than 1 month ago. To say that I app**** means I responded positively to an unsolicited call from a Telkom agent that offered me a fibre connection. My neighbour app**** 1 week after me and had his connection completed in 1 week. After 6 weeks I still have nothing. After calling the Telkom landline and being assured that I would be contacted by an agent within 24 hours, I have yet to be contacted by anyone at all. My Telkom order no. is 393 868 057A. What am I to do TELKOM?????