No fibre activation a week after installation

Vuma installed our fibre last week Monday and Telkom still have not activated the fibre.

I have spoken to Telkom consultants every single day for the past week. They keep promising to escalate the issue and to activate the fibre. But over a week later we have still received nothing.

The sales team blames the technical team, and vice versa, with noone willing to help and take responsibility. Why is it so hard to activate and provide the core service you are charging us for?