No Fibre 20/20 and nobody knows how to fix it. Unacceptable.

On Wednesday 7 Aug, our internet was not working any more. Phone Vuma- no problem there.

Phone Telkom 10210 to assist.

After about 30 min of doing many things as advised by support, she said there is nothing wrong at Telkom side. The internet should be working.

Then my IT guy phoned- ( I will have to pay him for 2 hours)

This was his summary :: ' I phoned Telkom support and reset the account password so I could reconfigure the router after it was reset to factory defaults. I then phoned Telkom again after it didn't work and was then told that the account was cancelled. They would not tell me who authorized the cancellation.'

We had to use a sim card. We are a guest house and the result was that our guests did not have WI-Fi available. Very inconvenient for them and us.

We decided to cancel the 20/20 Fibre service and change to another ISP. Although there was anyway no service and no one could assist in getting service back.

The new ISP can do nothing before Telkom has cancelled our contract which can take 21- 30 days.

We want it cancelled with immediate effect as there is no service anyway and it will be delaying our new connection with the new ISP.

We did send all the relevant documents to *** on 15 August2019

Please cancel VTB Fibre 20/20 mbps service asap TIN *** Account *** HJ Berry

PLEASE NOTE:

It is only the FIBRE that we want to cancel asap and NOT the phone line.