No feedback…Rude call center agents

I have paid for my account on Tuesday till today my line is suspended after numerous attempts to get this issue resolved. All the call center agents are rude and robotic. I have been begging to speak to a manager however I was advised that they are all working from home, worst is that the managers are the only ones that can unlock my account however I am not “allowed” to speak to a call center team leader which is absolutely appalling.