No Feedback whatsoever

<p>I dont receive feedback, I made a complaint on the 23rd of November 2016 about a default that I have on my name because Telkom did not do thier job to cancel my adsl line in time and kept billing me and handed me over to debt collectors. This the reply I got from telkom and no feedback received to date :</p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated to the relevant department and feedback will follow.</p> <p>Your reference number is AI ********** </p> <p>We apologise for any inconvenience caused.</p> <p>Kind regards</p> <p>Yazied</p> <p>Telkom Social Media Team</p> <p> </p> <p>I need this to be rectify because my credit record was good until this happened.</p>