No feedback, unacceptable

<p>Hi,</p> <p> </p> <p>I need to receive a call from the CEO or CFO regarding the poor service i received from Telkom, after mutiple calls and queries logged, the time i wasted driving from one telkom store to another then being handed over because of their incompotant staff.</p> <p> </p> <p>I have been TRYING for three years to cancel my telkom account with no sucess, i have called and email them multiple times to assist me, i January i called and a call centre agent told me that my query that i logged a year before has not yet been looked at and that he will tel the relavint team to look into this, so i decided to block my debit orders from going off knowing that telkom will phone me because they are so caught up with money and dont really give a damn about their clients. </p> <p>to a few weeks later TELKOM called me, asking for their money. I told the person on the phone my problem and he told me the query will be sent and escalated and that i should not worry about the outstanding value " i dont damn understand how difficult TELKOm has made my life just because i am trying to cancel my account", i have gone to so many different telkom stores and all of them have turned me away. So i heard that the Telkom store in Northgate was good at cancellations, i then went there and the gentlemen assisted me and said that the account is closed.</p> <p>So i thought this was sorted, " i guess not", i received a call today from Pumla Magwaza at debt in, she advised me that TELKOM have handed me over as my account was never closed. i explained my situation with her and she advised me that ll she can do is send the cancelation letter. I told her that i have done that so why should this be my issue, she said she cant do anything else and that i must JUST DAMN PAY THE Amount.</p> <p>I have gone to HELLO PETER before and it seems that TELKOM have a seriously bad "DONT CARE" attitude. I am besides myself and am in two minds of going to the ambudman. </p> <p>So if i do not receive a call from the CEO or CFO within the next 48 hours with a solutionthen i am going to take this further.</p> <p> </p> <p>Further to this, i received a call from Noleen regarding my account being handed one to their accounts department. Yet i keep being harrased by Dept-In regading my outstanding amount. Also for the time period that my account was inacative and i paid (will i be reinbursed).</p> <p> </p> <p>Thank you</p> <p>Tyrone Reyneke</p> <p> </p> <p>Thank you</p> <p>Tyrone Reyneke</p>