No feedback to queries

I am planning on moving to Dinwiddie in December but need to know if I can move my internet line there too. I checked your sit where it shows Dinwiddie is available for ADSL but when I check the address it says service not available in that area. I sent a mail on Monday and tweeted you as well as sending a message via your website (second one sent today). I have had no feedback (only a tweet saying you will investigate). Please can someone get back to me urgently. I have also called 10210 but have been on hold for over 20 minutes. Please email me as I am not home during business hours.