No Feedback, Telkom telphone line offline?!

I did a application online with Telkom for wireless LTE. It was rejected and they said I must go to a branch because they want to see my payslip and banking details and so forth. I did that and did my application at Centurioin Mall Telkom branch. Tebogo was rely help full and assured me I will get response of my application in 2-3 days. Its been 5 days and still no response. I tried phoning the branch but no answer. I went to the branch in my lunch and they guy told me their lines are offline. Like really even Telkom who owns the lines, line is offline, what a joke.<br> <br> Secondly I phoned the call centre but they don't have my application on record and the lady told me sometime the branch applications does not show on the system. How are your thinks not corresponding with each other? This really is a joke and I need my Internet urgently and your poor service is making me hate Telkom before I even got it.<br> <br> Fix this!!