No Feedback - Service Suspended

My service was suspended, due to late payment, I acknowledge the fact that this was my fault. But my debit order has gone off and full payment on my account was made on 1st of October.

My service has not been restored and I sent an e-mail requesting when will I have access to the internet because my account was paid 4 days ago and no response.

I don't want to hear that they have to wait from the debit order department, because the last time they said that it was 21 days I had to wait. I will seek legal advice if the service is not restored within the next 24 hours.

They are very quick to suspend the service, never mind the numerous times we are stuck without internet as the service is so poor.