WN
Willem N
1 reviews | Active since Feb 2014
05 Jul 2015, 19:00
No feedback service or phone after money deducted
Ref No:***7<br> <br> I opened a sell direct contract with Telkom on in June. On 03/06/2015 R90.00 admin fee was deducted from my account and I was promised to have my phone and contract delivered to me by 10/06/2015.<br> <br> I have not received any communication or service since the R90.00 was deducted from my account.<br> <br> I also phoned *** , *** & *** but no one picks up the phones. I also sent several emails.<br> <br> Can somebody please help me find out if this is a **** or has there been some communication error somewhere? Either way, can Telkom please ensure that this matter gets resolved as this has been dragging on for over a month now.<br> <br> Thank you.<br> <br> Regards,<br> Willem
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Replies (1)Telkom's replyOfficial
05 Jul 2015, 19:25Hello WJN4,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123095.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123095.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
Telkom's reply05 Jul 2015, 19:25
Official
Hello WJN4,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123095.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123095.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
