No feedback/response/ - Uncapped wireless

Telkom rolled out uncapped broadband wireless in Durban and Cape Town on 1/12/2015. The area where I live was covered by one of the towers so I went on the Telkom site and app**** for the R599 p.m package. I received email saying that my application was successful and that my ticket number is : ***. It went further to say that an agent will be in contact with me to cross the t's and dot the i's. It's been over a week and nobody has contacted me. I tried calling 08180 and 10213 several times and each time nobody was able to assist and kept putting me through to someone else. I wasted hours of time on hold. I even went in store to the Overport city branch with my ticket number to see if they could assist but they said they don't even have the software to process my application. I mean how can you roll out a product in a city if your stores don't know that its been rolled out and don't have the software to process applications.<br> <br> Please can somebody contact me with regard to this.