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Ronelle A
1 reviews | Active since Feb 2020
20 Nov 2020, 12:50
no feedback regarding ****** phone
I reported my device ****** on the 27th October and have been without a cell since. I keep getting email responses that someone will make contact but its been more than 7 days since anyone has. Telkom is quick to make contact when payments are missed but not so much when they need to actually provide a service for which their clients pay. I am not happy and will be reporting this to the ombudsman.
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Ronelle A's updateReviewer Update
23 Nov 2020, 08:44I am still waiting for Telkom to respond. No1 has contacted me since and all my emails sent says you will be responded to in 7 days its been nearly a month that I've been without a device for . I've sent all the documents you've requested and no1 has contacted me since. I will be going to the ombudsman at 11 today if I haven't heard anything.
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Ronelle A's update23 Nov 2020, 08:44
Reviewer Update
I am still waiting for Telkom to respond. No1 has contacted me since and all my emails sent says you will be responded to in 7 days its been nearly a month that I've been without a device for . I've sent all the documents you've requested and no1 has contacted me since. I will be going to the ombudsman at 11 today if I haven't heard anything.
RA
Ronelle A's updateReviewer Update
01 Dec 2020, 16:42i have received a new device today, My SPen says China which means that the device is not an original Samsung device. Telkom gave me a **** SAMSUNG phone.
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Ronelle A's update01 Dec 2020, 16:42
Reviewer Update
i have received a new device today, My SPen says China which means that the device is not an original Samsung device. Telkom gave me a **** SAMSUNG phone.