No feedback regarding new contract application

My fiance and I went to Telkom store in Kolonade to apply for a contract, after our numerous attempts to apply online failed. we submitted our details to the store and the guy told us he do the application and give us feedback , we waited for the feedback until we decided to go to the store again and was told they will give the guy who helped us a message and he will call us, till today he has not called us to let us know the progress of our contract application.