No feedback regarding my contract application

Good Day<br> <br> I went to the Telkom shop to apply for a contract, they had a combo deal for R369 for a iphone 4S and iphone 5C. I did the application brought all my document and the consultant told me he didn't get a status as yet if it is approved or not but he will send through the documents and get back to me, over a month as gone by and no feedback. Every time I go to the store, they tell me their systems are offline. I called the call centre now and the consultant advised she can't see anything on her system which mean the person at the store didn't sent through the documents to the vetting department. She can't do a application over the phone because they can't do Combo Deals over the phone. I need assistance asap.