No feedback regarding my account settlement

<p>Firstly it was not properly explained to me about the amount I needed to pay to switch from my previous contract to the unlimited option and then found myself in a R12 000 debt with Telkom. Because I&nbsp;don't want my name in the credit bureau I then paid the full amount on the 8th January 2018. I am still waiting for feedback regarding my account settlement. I have emailed my proof of payment showing that I gave the settled the balance of my account but have not received any response from Telkom. A lady by the name Nokuphila Ncube from the call center said she will get back to me but it's now over a week she's ignoring my emails. Please see the it that you attend the matter urgently to prove tach you have a "customer service department".</p>