No feedback regarding line installation

Good day<br> <br> On the 02/04/2015 I app**** for hte Simple plan at the store in Blue Route. I received an sms on 08/04/2015 to state that my installation will happen 15/04/2015. On 15/04/2015 the technician came, but due to the weather and not being able to access the pole, he could not install the line. He said that he would return in a few days.<br> <br> That was the last time I received any communication from anyone at Telkom. Contacting the call centre is fruitless as no one ever answers. The shop in Blue Route has a contact number, but it goes to voicemail and then the call is dropped. Can someone please help - even the order reference number cannot be tracked (site says the number doesn't exist).<br> <br> Please help<br> <br> Regards<br> Grant