1 reviews | Active since Dec 2011
NO FEEDBACK RECEIVED
<p>I HAD LOGGED A HELLOPETER COMPLAINT A FEW WEEKS AGO. A RESPONSE WAS RECEIVED FROM TELKOM--STATING THAT MY ACCOUNT WILL BE CREDITED. I THEN REQUESTED MY UDPATED INVOICE AND SOMEONE TO CONTACT ME FOR THIS TO BE DISCUSSED. TO DATE--NOBODY CALLED ME. I CALLED IN MYSELF AGAIN, AND TODAY HEARD THAT SIBUSISO SAMBO IS THE GUY WHO HANDLED MY CASE.</p> <p>NO RESPONSE RECEIVED. I GOT AN NOTIFICATION SMS, STATING THAT TELKOM WILL DEDUCT R989.86 FROM MY ACCOUNT ON 20/06/2017. THIS IS A CLEAR INDICATION THAT MY ACCOUNT HAS NOT BEEN CREDITED.</p> <p> </p> <p>I NEED THE FOLLOWING:</p> <p> </p> <p>1. MY ACCOUNT CREDITED AND I NEED TO KNOW WHAT AMOUNT WAS CREDITED</p> <p>2. WHAT IS MY CURRENT O/S BALANCE, AFTER MY ACCOUNT HAS BEEN CREDITED.</p> <p> </p> <p>PLEASE NOTE: SHOULD THIS MONIES BE DEDUCTED OFF MY ACCOUNT, REVERSE THE PAYMENT, UNTIL MY QUERY AHS BEEN RESOLVED, AND I WILL PAY IN WHATEVER I OWE.</p> <p> </p> <p> </p> <p> </p>
Good day Raquel,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***9.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Raquel,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***9.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
good afternoon!!! i am insulted and appalled by the way telkom is treating me as a customer.
my call log for the credits to be arranged is ********** 7. this was conculded on 2 june 2017.
on 20/06/2017, my account was debited with over R980.00 and still no credits.
i called in again today( 27/06/2017) and spoke to Phakisa, whom assisted me and who was the only one who did, thus far.
i called in again now, because as a result of no credits being billed to my account, telkom suspended my line!!!! THIS IS NOT MY FAULT, BUT TELKOM'S INCOMPETENCE TO CREDIT MY ACCOUNT, NOW MY LINE IS SUSPENDED.
someone please help me!!!
my account needs to be credited with the R500 and i need to be told what is my o/s balance.
I WAS HOLDING THE LINE NOW FOR 1 HOUR AND STILLL COULD NOT BE ASSISTED AND THE CALL WAS DROPPED BY TELKOM STAFF. A LADY CALLED LINDIWE TRIED TO ASSIST.
PLEASE HELP!!! HELP!!!! HELP!! HELP!!!
I NEED MY LINE OPEN!!!
good afternoon!!! i am insulted and appalled by the way telkom is treating me as a customer.
my call log for the credits to be arranged is ********** 7. this was conculded on 2 june 2017.
on 20/06/2017, my account was debited with over R980.00 and still no credits.
i called in again today( 27/06/2017) and spoke to Phakisa, whom assisted me and who was the only one who did, thus far.
i called in again now, because as a result of no credits being billed to my account, telkom suspended my line!!!! THIS IS NOT MY FAULT, BUT TELKOM'S INCOMPETENCE TO CREDIT MY ACCOUNT, NOW MY LINE IS SUSPENDED.
someone please help me!!!
my account needs to be credited with the R500 and i need to be told what is my o/s balance.
I WAS HOLDING THE LINE NOW FOR 1 HOUR AND STILLL COULD NOT BE ASSISTED AND THE CALL WAS DROPPED BY TELKOM STAFF. A LADY CALLED LINDIWE TRIED TO ASSIST.
PLEASE HELP!!! HELP!!!! HELP!! HELP!!!
I NEED MY LINE OPEN!!!