No Feedback - Problem proceeds....

As per your e-mails: Hi Mr. van Niekerk, (By the Way if you read my mails i am MRS)<br> <br> Thank you for the feedback. I will also follow up with the tech on Monday so that we are also aware of the development of this situation. I am a bit worried for the fault was closed. I will however keep this ref open so that we can keep record of everything. Please do let me know when they make contact again, and I will also keep you abreast on things on my side...<br> <br> Enjoy the rest of your weekend.<br> <br> Kind Regards,<br> Ilhaam - Ops Specialist<br> Telkom Social Media Team<br> Telephone: 10210 / 081 180<br> Email: [Email Removed]<br> <br> I am very concerned as to the progress and communication abilities in Telkom.<br> <br> I have to date not yet received any feedback from the tech who promised his boss Andre will call me on Monday. 26-10-2015. yet again another day have passed and the issue is not resolved. Today my line speedtest & Ping test are even worse than before.<br> <br> Speedtest shows: 3.61Mbps Download & 0.39 Mbps Upload.<br> Ping test shows: D* Concerning: :Most online applications will not perform well but should function in some capacity\<br> <br> Yet again the ticket have been closed..Very very poor service!"