TP
Thomas P
1 reviews | Active since Feb 2011
17 Nov 2015, 12:52
No feedback, pathetic customer service...
Still waiting for a callback!<br> I called in last week Friday and spoke to Jonathan, please listen to the recording as I am disgusted at his attitude when asking to speak to a supervisor!<br> <br> A agent by the name of Fana told me that he would call me back just like the 54 hour promise but has not!<br> <br> It has taken over a month to order a line, how much longer before someone actually calls me to confirm a installation?<br> <br> Please do not reply to me and update this site with false information, call me to resolve the issues and when you have then update the site honestly!
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Replies (1)0
Replies (1)Telkom's replyOfficial
17 Nov 2015, 14:19Hello Thomz,
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will
follow.
Your reference number is SM166626
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will
follow.
Your reference number is SM166626
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Telkom's reply17 Nov 2015, 14:19
Official
Hello Thomz,
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will
follow.
Your reference number is SM166626
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will
follow.
Your reference number is SM166626
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
