FM
Francois M
1 reviews | Active since Feb 2013
07 Apr 2015, 08:46
No Feedback, Order Missing
I have app**** for a Voice contract over the web on the 17th of March. Telkom phoned me and said I was pre-approved. They debited my bank account on the 24th and gave me a call and said that my order has been placed. Then after 2 days I got a call and they said the order will be delayed for a week. Its been almost 2 weeks and no one at the call centre can assist me or find my order, they said they will get back to me and still no one has. Can someone please assist me? Even if it is by cancelling the order, if there is one?
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Telkom's replyOfficial
07 Apr 2015, 11:05Hello Frassm,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Online Sales team and feedback will follow.
Your reference is SM101560.
Regards,
Sanele Buthelezi
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Online Sales team and feedback will follow.
Your reference is SM101560.
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,
Telkom's reply07 Apr 2015, 11:05
Official
Hello Frassm,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Online Sales team and feedback will follow.
Your reference is SM101560.
Regards,
Sanele Buthelezi
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Online Sales team and feedback will follow.
Your reference is SM101560.
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,