No Feedback/Order Canceled

I have App**** for a Telkom line on the 01 September 2015, According to Telkom my area is covered and I could get a line. After receiving three confirmation sms that my order is being processed and two calls from Telkom asking me for more details I was told that I will be getting a new line installation. On the 14th working day I had still not received any feedback so I decided to contact Telkom, I was then informed that my order has been cancelled with no notice. Whenever I try to ask why my line installation has been cancelled I just get a response saying we do not have any infrastructure in your area. The odd thing is that every house in the neighbourhood including mine has a Telkom line. I Just need mine reactivated. How can there be no infrastructure. Is Telkom that powerful that they can just pick and choose who can get a line. There service is pathetic. People only use their service because there is no other alternative. Highly priced and useless service delivery. How can you make people wait for weeks then just tell them sorry we cannot help you and we also cannot tell you why?<br> <br> Order number: ***A