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Eric N
1 reviews | Active since Jan 2016
04 Dec 2017, 10:29
No feedback or service at all. Faultnumber 31btk051017 escalation number ***
Reported the fault on the 5th of October and escalated. Telkom keeps on installing new cables to low from the ground and after a while they even hang lower. And i get no feedback or whatsoever from them, last update i got from the call center was placed there on 24 of October. It is so simple, higher poles and after two months tighten the cables again and problem solved. When is my fault going to be resolved?
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Replies (2)EN
Eric N's updateReviewer Update
22 Dec 2017, 08:40I still have not heard anything from Telkom regarding my fault. This is beyond ridiculous and shows no respect or care for the client. For over 2 months now my line is faulty, and NO response, explanation, progress report or whatsoever from the side of Telkom about how long it will take or how far the repairs are. 200 paying clients left in the dark. This is insane!!!
EN
Eric N's update22 Dec 2017, 08:40
Reviewer Update
I still have not heard anything from Telkom regarding my fault. This is beyond ridiculous and shows no respect or care for the client. For over 2 months now my line is faulty, and NO response, explanation, progress report or whatsoever from the side of Telkom about how long it will take or how far the repairs are. 200 paying clients left in the dark. This is insane!!!
EN
Eric N's updateReviewer Update
22 Dec 2017, 08:40I still have not heard anything from Telkom regarding my fault. This is beyond ridiculous and shows no respect or care for the client. For over 2 months now my line is faulty, and NO response, explanation, progress report or whatsoever from the side of Telkom about how long it will take or how far the repairs are. 200 paying clients left in the dark. This is insane!!!
EN
Eric N's update22 Dec 2017, 08:40
Reviewer Update
I still have not heard anything from Telkom regarding my fault. This is beyond ridiculous and shows no respect or care for the client. For over 2 months now my line is faulty, and NO response, explanation, progress report or whatsoever from the side of Telkom about how long it will take or how far the repairs are. 200 paying clients left in the dark. This is insane!!!