No feedback or response on report of down line

Reported line down on 17 Dec 2015 4 meg line running between 0 and .3 I have phone daily to enquire progress and to date today 31 January not had a technician phone or come near my house to fix today a manager told me Telkom have stuffed up and that he will attemp to assist me the only problem is I had a different manager tell me the same thing last week end so please excuse me not believing anything Telkom says <br> <br> The best part about all this is I still have to pay my account as if you don't the technician will be cancelled!!!!!!<br> <br> My son has to register on line for varsity by the 3 Feb and my husband requires the Internet for his business our cellphone accounts have gone through the roof as we have had to use them instead of our internet at home does Telkom reimburse us for that? NO <br> <br> So Telkom what do I do please tell me as I am at a loss is there someone out there that can actually help me please