No feedback or response in almost 3 weeks

So it has been almost 3 weeks after my upgrade date and here I am posting my 3rd complaint as since the 9th of February not 1 person from Telkom has made contact with me.<br> <br> How is it possible that it can take up to 3 weeks just to do a simple upgrade, just to RENEW a contract <br> I understand that there is no stock, however no contacts me as a client to say we are still waiting or we are trying to see which branch has. <br> <br> I have wasted petrol and time to keep going to a store just to find out that there is still no stock.<br> <br> All I keep hearing when I complain is an apology for the inconvenience<br> <br> A Telecommunications company that does not communicate with their clients!<br> I am not fed up and will be cancelling both my contacts with Telkom