No feedback or response after 4 weeks

Item: Telkom
Rating: 2
Author: Ahmed M

Requested Telkom to transfer my line on the 6th January 2015. I was told that it normally takes up to 21 days for this to be done. It has now been 4 weeks and have heard absolutely nothing as yet.<br> I cannot even log a call on 10210 as the message played back advises me that my service has been suspended.<br> Yet again pathetic service from Telkom, perhaps I should seriously consider moving over to Neotel?

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Replies (1)

Telkom's replyOfficial

04 Feb 2015, 11:59

Hello Aimotala,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM85713.

We apologise for any inconvenience caused.

Kind regards
Zulfah Johaadien
Telkom Social Media Team

Telkom's reply04 Feb 2015, 11:59

Official