JL
Jared L
1 reviews | Active since May 2012
15 Dec 2015, 10:47
No feedback or fault logging
I made a complaint and was given a fault reference number. One week later I have heard nothing back. When I tried to track the fault using the reference number that I was given, the system said it does not exist.
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Telkom's replyOfficial
15 Dec 2015, 12:26Hello jmonster42,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply15 Dec 2015, 12:26
Official
Hello jmonster42,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Best regards,