No Feedback or explanation received from Telkom

I have had a bad experience with Telkom. Telkom suspended my services after I logged calls trying to understand what is going on with my account. I have spoke to numerous consultants which promises to get back to me but no one got back to me. They logged a call ********** 0, which I received a mail that the case was resolved. When I phoned back asking how the call was resolved, I was then told that they will ask the agent who closed the call to re open it.

Refer below mail that I sent to the escalation e-mail and to the managers e-mail address that given to me, but no one came back to me.

@Malete, I am copying you in the mail, as this was the e-mail provided to me. I have previously send the complaint to the escalations e-mail with no reply. Good day, Please note that I spoke to numerous people trying to sort out the issues with my account. For the last couple of days I spoke to the following people: Xolani - No Feedback received Annastacia – Logged a call. Refer below conversation with her. Miriam - Dropped the call Akhona – Advised that call will be reopened

I spoke to Annastacia on the 1st regarding the suspension of my account. Please note prior the suspension I spoke to Xolani regarding the debit order against my account, but I did inform Telkom that I will be paying via EFT and was provided with EFT details and a reference number. She indicated that it would be investigated, but ever provided feedback.

My conversation with Annastacia were as follows. She first informed me that I have two accounts, one which have been closed and one which was opened December. I was not aware of a new account that was opened in December. I have explained to Annastacia the issue and she could not actually assist as it seems like that she does not clearly understand the systems. She also told me to I need to speak to sales as she cannot see why and who opened the other account. (not sure how can she not see who done the sale, as clearly there must be an audit trail).I have been paying the one account via EFT and was provided the EFT details and reference number by a Telkom agent. I informed her that I was paying via EFT and asked for the reference number which I provided. When I supp**** the reference number that I am using when paying the account. Annastacia informed that it is one account. I am clearly lost what is going on with my account. Please listen to the last recording where I spoke to Annastacia and explained everything regarding the upgrade etc.. My account has now been suspended due to no payment, but I have paid every month. The last case number received was ********** 0. I received an e-mail that the case have been resolved. Please note that the e-mail does not indicate how the case was resolved. I called on Sunday and spoke to Akhona, who advised that case will be reopen. Please note that I have been not using my WIFI for almost 11 days, but have been paying for it.

I hope this matter is treated with urgency. Can someone please give me feedback of what is going on with this account or please provide me with the ombudsman’s contact details.