No Feedback or contact on Case

Hi,<br> <br> I called the Telkom Call Centre on 2 October 2015 regarding a add-on feature that was previously not being charged for and now was. I only wanted to have the feature removed. I received a case number ***9. I then followed up as follows:<br> - during the following week - Call Centre - no feedback<br> - the week thereafter - Call Centre (no feedback) and visited the store in Canal Walk - could not assist<br> - during the fourth week of the case, I contacted the call centre twice. On both occasions I was told that an email would be sent to the person dealing with my case to contact me as they do not have any information on the case other than it was logged.<br> <br> I asked to be copied in on the second email, which was done. Again, no feedback. I rep**** to this email only to receive and out of office response (this begs the question, did the original sender also received an out of office reply and was anything done about it?). I then emailed the billing [Email Removed] with no acknowledgement of my email as yet.<br> <br> Please can someone assist me and indicate what is going on.<br> <br> Thanks!