MC
Michael C

1 reviews | Active since Feb 2016

25 Feb 2016, 10:13

No feedback or confirmation of cancellation

I have emailed the following email addresses multiple times with my cancellation request form and a copy of my ID:<br> <br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> <br> I have received no follow up or feedback on whether my cancellation was processed.<br> <br> I have also phoned the call centre who said they could not help me, but sent another email to [Email Removed] asking them to follow up - no response to this either.<br> <br> My first email was on Jan 19, this is ridiculous.

0
Replies (1)
Telkom
Telkom's reply25 Feb 2016, 13:23
Official
Hello michael893,

Thank you for making contact with us and bringing this to our attention.


The record indicates that the services linked to the ID provided have been ceased 23/02/2016, we do apologise if notification has not yet been provided. An SMS notification should be sent to you shortly.

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Regards
Keagan
Telkom Social Media Team