No feedback or communication at all!!!
<p>I had 6 Accounts with Telkom. 5 of them business lines. I terminated the 1st Line on 28 February 2015. I gave them a months notice (notice given on 31st January 2015) and paid the last month on time.....needless to say I am still receiving accounts, notices and letters from lawyers that my account is not paid. The second line I terminated last year 31st January 2017 and gave them a months notice (notice given on 30 December 2016) and paid the last month on time. The same story...accounts lawyers, notices.</p> <p>We merged two of our accounts into one and asked that all the billing go on to one account, they did that but we are still receiving the second account on top of the merged one????? Do we now pay the same line twice just so they don't cut off our line?</p> <p>The internet is pathetic!! The line keeps on dipping! We almost never have a steady line!</p> <p>My main business line is faulty now since the 6 of April 2017, I have reported it 4 Times and phoned the call centre 9 Times!!!!!!! Only to be told they are attending to my problem and I must be patient. PATIENT???? You tell me how must I be patient? I paid a lot of money on marketing, the customers cant phone to order any of my specials, because my lines are off. I am losing a lot of money everyday because of this problem!!! Not one of my lines goes without a problem.... I need to phone the call centre every month 3 or 4 Times. </p> <p> </p>
Good day Marlise,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Marlise,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
