NO FEEDBACK or ASSITANCE received with regards to my Case logged!!!

I loaded data on my contact sim, within less than an hour the data was depleted. Called into the call center and the consultants couldn't even account for what had happened to the data. A case was the logged this was around the 22-24 May 2018, and I was told that the case would be completed within 72 hours. Within a week I called in and the case had not been worked on nor allocated to any person to work on. Till now more than 72 hours has passed and still no feedback has been given for my case or my case resolved or my data returned!!!!!

This is really upsetting as this really shows that Telkom does not care about its customers , this is not the first time this has happened where I log a case and received no Assistance or any feedback either!!!!

My case number is ********** 8.